Applications Support Technical Lead Analyst - VP
Citi
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Spring by Citi Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
This is a support manager role for the Spring by Citi platform – an end to end digital payments service supporting both B2C and B2B E-Commerce fund flows across 23+ markets in Asia, North America, Latin America and Europe, with robust reconciliation, funding and reporting capabilities. The platform currently has 75+ merchants.
The platform recently featured in an article from Head of payments business on Citi-features: https://citi.sharepoint.com/sites/citi-features/SitePages/Debo-Sen-Payments.aspx acknowledging some of the recent client wins.
Currently, Six FTEs (AVP/Below) and 2 FPCs manage the day to day operations on this platform . The team is geographically spread in India, UK and the USA and has been running the operations for several years. The team gets involved in challenging initiatives for new customer onboarding, managing stakeholder expectations by collaborating with exerternal vendors like Mastercard and Visa.
What you’ll do:
Reinforce Support’s operational standards and drive platform stability, for sustaining the projected expansion.
Provide executive grade stakeholder management.
Strengthen support voice in external partner interactions like Mastercard Payments Gateway, Global Payments and Fiserv
Team Leadership and Oversight : Lead and mentor the team across multiple time zones.
Incident management and Governance : Provide robust support for incident management function and provide governance on the stability and resiliency of the application.
What we’ll need from you:
Incident Management experience – Major incident communication, providing updates to senior etc.
Technical skills – Hands on experience needed in Oracle, Linux, Elastic Container Services (ECS) , Amazon Web Services (AWS) with expertise in the skills.
Monitoring and observability: Tools – ITRS Geneos / Splunk / Grafana / Kibana / Prometheus
Team leadership: Experience handling global teams and mentoring
Automation and SRE practices (Reducing manual effort, proactive monitoring, automation of repetitive tasks through tools like RBA, Autosys)
Generative Artificial Intelligence – A course / degree in GenAI is preferred.
Governance & compliance: Audit, regulatory standards, knowledge of security standards in the banking industry
What we’ll provide you:
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
#LI-BH1
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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