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Role Overview

The FDC Operational Client Relationship Manager is responsible for managing a portfolio of existing platinum and strategic ETD and OTC clients, delivering exceptional client service while strengthening long-term relationships. This role requires a strong balance between operational oversight and client engagement, ensuring that Citi’s standards and obligations are consistently met across global markets and regulatory frameworks.

What you'll do

• Serve as the principal operational contact for a portfolio of ETD and OTC Platinum clients, delivering client service excellence and maintaining strong, trusted relationships.
• Act as a subject matter expert (SME) across global ETD markets and OTC clearing houses, with extensive knowledge of principal products, market practices, regulatory requirements, and additional asset classes such as equities, FX, repo, fixed income, physical commodities, and Prime Brokerage.
• Manage the diverse needs of clients including commodity firms, banks, pension funds, asset managers, and hedge funds, providing tailored relationship management to ensure successful outcomes for client’s requirements.
• Oversee clients’ operational processes and trade life cycles, coordinating across internal teams (cash & collateral, trade, deliveries, fees, etc.) to ensure they meet Citi’s SLAs and also the client expectations.
• Monitor client activity to ensure compliance with commercial, regulatory, and risk requirements across EMEA, NAM, and APAC regions, leveraging Citi systems and required market knowledge.
• Lead post-trade issue resolution and risk event management as the primary escalation point, ensuring timely client communication, internal escalation, and delivery of tactical/strategic remediation plans.
• Conduct detailed trend and root cause analysis to identify process inefficiencies, partnering with technology teams to deliver operational efficiency solutions and business justification documentation for prioritisation.
• Plan, coordinate, and deliver client meetings (Internal/External), both in-person and remotely covering performance reviews, operational objectives, and Citi’s commercial agenda, while engaging effectively with stakeholders at all organizational levels, including c-suite executives.
• Design and deliver product and technology training for/to clients to enhance post-trade process understanding, improve risk management practices, and strengthen client-side self-sufficiency.
• Prepare and deliver regular reporting, metrics, and status updates to management, ensuring transparency of client activities, operational risks, and service performance.

What we need from you

• Solid & demonstrable relevant experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Bachelor’s Degree/University degree or equivalent experience

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Securities and Derivatives Processing

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.