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Join Citi's Data Solutions Production Management team as an Application Support Senior Analyst and take ownership of keeping business-critical applications stable, efficient, and effective for clients across the globe. In this role, you will serve as a key connector between end users, internal technology teams, and vendors — resolving issues, driving continuous improvement, and acting as a subject matter expert for senior stakeholders. Your work will directly influence the reliability and performance of systems that matter to Citi's daily operations and its clients.

Responsibilities

• Manage and maintain production applications and their operating environments, ensuring stability, quality, and functionality are consistently delivered against service level expectations.

• Conduct start-of-day checks, continuous application monitoring, and coordinate regional handovers to ensure seamless operational coverage.

• Assess the risk and impact of production issues, escalating promptly to business and technology management while adhering to agreed service level agreements.

• Define scope and objectives for complex application enhancements and problem resolution, partnering with development and production support teams to prioritize bug fixes and tooling improvements.

• Participate in end-to-end application releases — spanning development, testing, and deployment into production — and conduct post-implementation analysis to validate system design and functionality.

• Identify risks, vulnerabilities, and security considerations within the technology environment, communicating impact clearly to relevant stakeholders.

• Coach and advise junior analysts, contributing to team capability and knowledge-sharing across technology groups.

• Lead and deliver support project initiatives focused on stability, efficiency, and effectiveness improvements that benefit both the team and the wider business.

Required Qualifications & Skills

• 5 to 8 years of experience in an application support role, with a demonstrated ability to manage and maintain business applications in a production environment.

• Experience in cloud-native environment is required.

• Working knowledge of SQL and MongoDB are preferred and will be considered added advantage.

• Autosys / CONTROL-M or other schedulers will be of added advantage.

• Practical experience installing, configuring, and supporting business applications across their operational lifecycle.

• Ability to perform same-day risk reconciliations and maintain accurate technical support documentation.

• Strong analytical skills with the ability to filter, prioritize, and act on complex information from multiple sources under time pressure.

• Clear and effective written and verbal communication skills, including the ability to translate technical issues into plain language for non-technical stakeholders.

• Experience using issue tracking and problem management tools to log, monitor, and report on incidents and resolutions.

• Ability to plan and manage workload independently, adapting quickly to shifting priorities with a limited need for direct supervision.

• Flexibility to work shifts between 7:00 AM and 6:00 PM, with availability to support weekend rotations as required by the business.

Beneficial Skills & Qualifications

• Experience with one or more programming languages, with a willingness to expand technical skills as the role and environment evolve.

• Familiarity with application contingency planning and storage or archiving procedures within a financial services or enterprise environment.

• Experience collaborating across cross-functional technology teams, including development, infrastructure, and vendor management.

What We Offer

At Citi, you will work within a high-performing, globally connected team where your contributions have a direct and measurable impact. This is an environment built on collaboration, technical rigour, and a shared commitment to delivering outcomes that matter — for clients, for colleagues, and for the business.

• Genuine ownership and autonomy in a senior individual contributor role, with the opportunity to influence decisions and shape how support is delivered across the team.

• Access to learning and development opportunities that support your continued technical and professional growth.

• A platform to act as a subject matter expert, advising senior stakeholders and mentoring junior team members across a global organisation.

• Competitive financial wellbeing and benefits package, with access to localized benefits in Singapore.

Linux

• 2 - 3 years of experience

Database

• Good SQL experience in any of the RDBMS.
• Good Knowledge in Mongo DB.

Scheduler

• Autosys / CONTROL-M or other schedulers will be of added advantage.

Programming Languages

• UNIX shell scripting, Python will be of added advantage.

Cloud Native Environment :

• Working or having Exposure to Cloud Environments [ OpenShift / GCP / AWS ]

Monitoring Tools :

• Working experience of ITRS Active Console/ GCO / other monitoring tools

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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