FIND JOBS WITH MEANING

Research & Insight is a relatively small team, with very large impact, looking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven't even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

The Role

We are looking for a Research Analyst to join us on our mission to turn insight into impact. This role is for someone who is passionate about understanding people and driven to find the "why" behind their behaviour. You will help us solve some of the biggest questions of our customer base - from understanding pain points of NPS Detractors to uncovering new opportunities for growth across our verticals.

Your work won't just live in a report; it will be a catalyst for change. You will shape the conversation and illuminate the path forward, helping to translate complex data into smart decisions that directly influence how Deliveroo wins.

What You'll Be Doing

• Go deep into the data, applying your quantitative skills to connect what customers say with what they do. You'll use a wide range of data sources, with a strong focus on SQL, Python or R to link research findings with our internal performance data.

• Champion the customer, focusing your analysis on improving key experience metrics like NPS and Brand Preference to drive meaningful, measurable change across the business.

• Tell compelling stories with data, transforming complex analysis into clear and persuasive narratives that inspire confident action from our product, marketing, and commercial teams.

What You’ll Bring

• You hold yourself to the highest standards. You have strong quantitative skills and are confident interrogating behavioural trends to find the real story in the data. Your work is rigorous, thoughtful, and a source of truth.

• You are deeply curious and proactive. You don't just answer the questions you're given; you look around corners to find the ones we haven't thought to ask yet. You thrive in a fast-paced environment and take full ownership of the quality and influence of your insights.

• You see technology not as a replacement for thinking, but as a partner to amplify it. You are excited by the potential of AI and other emerging technologies to help us spot hidden patterns and ask deeper, more creative questions.

• You understand that insights only have value when they are shared and understood. You are a clear and confident communicator who can build trusted partnerships and help guide stakeholders through complexity.

This role operates under Deliveroo’s hybrid working policy (three days per week in our London HQ). Occasional travel to key global markets — including the UAE and France — will be required.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.