Director, Global Patient Engagement

Locations – GSK HQ UK, New Oxford Street

Reports to: Senior Director, Global Patient Engagement Lead

At GSK, we are ambitious for patients. As the healthcare landscape continues to evolve bringing new stakeholders, data sources, and expectations we are committed to ensuring that the patient voice meaningfully informs how medicines are developed, evaluated, launched, and delivered to patients. This includes patient engagement across drug development, regulatory decision‑making, health technology assessment, launch planning, and patient care.

Role Overview

The Director, Global Patient Engagement – is a director level leadership role within the Patient Focused Development (PFD) team at GSK. Your primary responsibility will be to develop and manage the global patient advocacy and engagement strategy for a specific asset. You will be accountable for shaping and embedding meaningful, compliant, and strategically aligned patient engagement across the full asset lifecycle, from early clinical development through first line launch and post launch in market execution.

The role ensures that patient insights, lived experience, and priorities are systematically integrated into clinical development decision making, clinical trial design and execution, global medical strategy, and global product strategy. This creates continuity between early development decisions and patient relevant positioning, evidence generation, education, and scientific communication throughout launch and in market phases.

This role involves partnering with Global Clinical Development to ensure patient input informs clinical trial protocols, study design, and patient facing materials (including Informed Consent Forms), with a focus on reducing unnecessary patient burden, improving trial experience, and supporting recruitment, retention, and feasibility.

In parallel, the role works in close collaboration with Global Medical Affairs (GMA) and Global Product Strategy (GPS) and other key stakeholders to translate patient insights into patient centered frontline strategies, launch planning, and post launch optimization, ensuring that patient experience is consistently reflected in how GSK plans for, communicates about, and delivers value.

A core accountability of the role is to establish, sustain, and lead long term, trusted relationships with patient organizations, patient advocates, and patient leaders, acting as a credible, ethical, and compliant external representative of GSK. These relationships enable a deep understanding of patient needs and priorities and ensure patient insights meaningfully inform decision making.

The Director has a strong external presence, representing GSK and its assets in relevant patient advocacy forums, disease area meetings, and external engagement platforms, strengthening GSK’s reputation as a trusted, ethical, and patient centered partner across both the R&D and healthcare ecosystems.

The role operates in close partnership with Clinical Development, Global Medical Affairs, Global Product Strategy, Commercial, Communications, Insights, Digital, Scientific Communications, and Regional and Local Operating Company (LOC) teams, leading the development and execution of integrated patient engagement and advocacy strategies that support effective global to local execution.

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

• Lead and embed the global patient engagement and advocacy strategy across the full asset lifecycle, from clinical development through launch and post launch, ensuring alignment with Clinical Development, Global Medical Affairs (GMA), and Global Product Strategy (GPS).

• Ensure patient insights, lived experience, and priorities are systematically integrated into clinical development decision making, including clinical trial protocols, study design, and patient relevant aspects of study execution.

• Partner closely with Global Clinical Development teams to incorporate patient input into clinical trial design, conduct considerations, and patient facing materials (including Informed Consent Forms), with a focus on reducing patient burden and improving trial experience.

• Translate patient insights into actionable input for R&D, Global Medical Affairs and Global Product Strategy, informing first line launch planning, evidence generation, education initiatives, scientific communications, and in market optimization.

• Serve as the global subject matter expert on patient experience and engagement, facilitating meaningful patient input across a highly matrixed organization spanning R&D, Medical, and Commercial functions.

• Develop, sustain, and lead strategic relationships with patient organizations, advocates, and patient leaders, acting as a trusted, ethical, and compliant external representative of GSK.

• Design and oversee patient insight gathering and engagement activities, including participation in patient advocacy forums, disease area meetings, and sponsored initiatives, to continuously inform strategy and improve patient outcomes.

• Support lifecycle optimization and innovation efforts, ensuring patient perspectives inform asset expansion, innovation opportunities, and long-term value delivery.

• Identify, manage, and proactively mitigate patient engagement risks, ensuring adherence to HIPAA, patient privacy requirements, regulatory expectations, and all corporate compliance and ethical standards.

• Manage patient engagement budgets and champion digital and AI enabled innovation, partnering with the Patient Future program to increase efficiency and amplify the impact of patient insights.

Basic Qualifications & Skills

We are seeking professionals with the following required skills and qualifications to help us achieve our goals:

• Bachelor’s degree in healthcare. life sciences, patient experience, communications.

• Proven experience leading or co‑leading patient engagement initiatives, with documented impact across at least two phases of the medicine lifecycle (development, launch, and/or in‑market).

• Experience leading or supporting patient engagement activities in pharmaceutical, biotech, healthcare, advocacy, or research settings.

• Strong communication, relationship building, and influencing skills across diverse internal stakeholders and the patient community.

• Experience translating patient insights into actionable strategies across development, launch, and in market phases.

• Demonstrated ability to work effectively in a business focused manner while engaging collaboratively and compassionately with patients and patient representatives.

• Solid understanding of the drug development lifecycle and/or Medical Affairs environment.

Preferred Qualifications & Skills

• Doctorate (PharmD, PhD, MD) or other degree in healthcare (NP, PA) or equivalent job experience that provides this background.

• Familiarity with digital and emerging (including AI enabled) approaches to patient engagement and insights.

• Ability to think strategically and operate effectively in complex, matrixed organizations.

• Ability to pivot to new areas of focus, quickly assimilate information, and identify critical questions that drive decision-making and planning.

We are committed to creating an inclusive workplace where everyone can thrive. If you are passionate about making a difference and have the skills and experience, we are looking for, we encourage you to apply.