Join Document Solutions as a Specialist, delivering services globally. Operate equipment, manage tasks, and ensure quality.

As a Document and Business Solutions Specialist in Document and Business Solutions (DBS) team, you will be expected to serve in a production capacity. Additionally, you may be required to work in any of the production locations/environments to meet the needs of the customer/company in delivering our products and services while meeting established SLAs, quality, and productivity standards.

Document and Business Solutions (DBS) is the company’s primary office-based services provider for the firm, globally, operating across APAC, EMEA, LATAM, and NAMR in more than 50 cities. DBS is responsible for providing vital products and services, including but not limited to, creative & design, document creation/print/copy, mail distribution, messenger, courier, and fulfillment scanning and archiving. Additionally, DBS manages a suite of products, including, SmartPrint (floor printers), mail digitization and DBS’s online service platform.

Job Responsibilities

• Operate functional equipment, including printing, scanning, inserting, sortation, x-ray, and other equipment, as applicable.
• Receive and process incoming and outgoing work.
• Print, finish, and distribute all submitted print requests and documents.
• Undertake check management in line with processing procedures (where applicable).
• Scan documents/files and integrate into agreed document workflow/depositories.
• Arrange courier collection, including required manifest(s) and documentation.
• Handle specialized items and more complex inquiries, including possible extensive research.
• Manage inventory and fulfill production center needs.
• Respond to all requests and inquiries from end users of the DBS services.
• Identify non-compliant activities, resolve discrepancies, and escalate as appropriate.
• Maintain basic record keeping and track data as required by management.

Required Qualifications, Capabilities, and Skills:

• Strong written and spoken English skills.
• Demonstrate great communication, and people skills.
• Excellent time management and organizational skills.
• Willingness to learn our products and services
• Basic working knowledge of key Microsoft programs.
• Organized, efficient, and self-motivated.

· Operating functional equipment including postage, x-ray, inserting (where applicable), printing, scanning, and other equipment.

· Receive and process all incoming and outgoing work.

· Coordinate courier collection, including required manifest(s) and documentation.

· Perform and maintain basic record keeping and tracking of data as required by management.

· Identify non-compliant activities and escalate as appropriate.

· Print, finish and distribute all print requests and documents.

· Perform Check Management in line with all processing procedures (where applicable).

· Respond to all requests and inquiries from end-users of DBS products and services.

· Manage other logistical functions such as shuttle bus operations and overnight shipping.

· Handling of specialized items and more complex inquiries, including possible extensive research.

· Resolving discrepancies and performing escalations.

· Inventory management and fulfillment for production centers.

· Other duties as assigned.

· May be required to alternate between multiple locations within job location state/country to provide coverage as needed as well as variation of work hours to conform to needed coverage.

· Ability to follow directions, show initiative, work and perform duties under minimal supervision, and follow through on tasks.

· Good customer service skills, attentiveness, able to interact positively and pleasantly.

· Able to work productively in a fast-paced team environment.

· Detail and deadline oriented with strong emphasis on safeguarding all personal and confidential information.

· Intermediate understanding and use of Microsoft Office products; (Excel, Word, Power Point, and Outlook; including email & calendar).

· Must be comfortable with and have a solid understanding of basic business technology.

· Good oral and written communication skills.

· Able to lift and push items of significant weight (up to 50 pounds).

· Able to stand and walk for long periods of time.

· Able to resolve problems.

· Proactive to seek and participate in cross training opportunities and willingness to utilize downtime to learn new skills.

· Self-motivated with proven ability to learn.

· Ability to recommend process improvements.

· High school diploma or equivalent required.

· Prior experience in a production environment preferred.