Business Operations Associate

As a key member of the Workplace Solutions Global Operations Business Change Management function, you will provide support and oversight across a number of critical operational areas, including overseeing the cross-border operations function. The role involves undertaking cross-border country specific investigations and working with the relevant business stakeholders to ensure adherence to cross-border rules and regulations. The work you do has direct impact on business decisions within Workplace Solutions.

Job Responsibilities

• Produce regulatory and business reporting for cross-border management and other areas as required
• Analyse datasets to generate key insights for business reporting and monitor KPIs
• Prepare and deliver presentations on key business metrics
• Escalate anomalies or areas of concern to appropriate business and control partners as required
• Support in the creation and uplift of processes with a focus on automation and efficiency - process evaluation, mapping, design
• Create and upkeep procedural documents and work with the team to roll out training programmes and job aids
• Schedule and organise meetings, coordinating speakers and preparing agendas and minutes, including tracking action items
• Work with the team to look at long term strategic solutions and project manage any uplift work, as we continue to leverage firmwide best practices
• Lead ad hoc operational issues within the business management function

Required Skills, Capabilities and Qualifications

• 5+ years of professional experience in a similar role
• Strong in all MS applications including PowerPoint, Excel, Word, Visio, and SharePoint
• Experience in operations, process managements or related field
• Prior experience in an analytical role, including evidence of producing reporting and presenting data-driven insights
• Process driven with a control mindset
• Business reporting, data visualization, and presentation skills
• Strong organisation and multi-tasking skills
• Excellent written and verbal communication and interpersonal skills

Preferred Skills, Capabilities and Qualifications

• Prior experience and/or knowledge in equity compensation
• Experience using Jira
• Experience with workflow design tools