The Operations Control Management team plays a crucial role in ensuring operational excellence within Securities Services Operations and Network Management by implementing proactive risk management controls and utilizing cutting-edge data tools for better decision-making. Data Quality, Data Visualization, Data Lineage, and Machine Learning are at the core of their operations, creating a best-in-class governance and control environment for the success of Securities Services Operations & Network Management. It is a key function for Operations in the current environment and to meet the increasing demands from the business and regulators, the role has continued to evolve.

As a Client Account Services Control Manager within the Operations Control Management team, you will be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the business to ensure issues are remediated in a timely manner. You will assist in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.

Job Responsibilities

• Partner with stakeholders, evaluate and perform an end-to-end analysis of the business’ risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks.
• Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols.
• Ensure control or regulatory items are escalated in a timely manner and partner with the business to report incidents in line with risk reporting standards and policies.
• Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies.
• Assist with development of Risk & Control Self-Assessment mapping and documentation through participation in end-to-end process walkthroughs and deep dives with assigned business units.

Required Qualifications, Capabilities and Skills

• Bachelor’s degree or equivalent experience
• Relevant experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance
• Understands how operational risk is managed within the firm and the data sources, tools and governance forums leveraged
• Ability to apply Data Quality, Data Visualization, Data Lineage and Machine Learning to develop, implement and maintain a best-in-class governance and control environment
• Able to analyze data in different ways and highlight the key messages from the data analysis including recommended actions
• Excellent written and verbal skills given the communication required with global stakeholders.
• Able to manage competing demands under pressure for time and manage expectations across both Controls Management and Operations teams

Preferred Qualifications, Capabilities and Skills:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Proficient in Intelligent automation tools like Tableau, Alteryx, UiPath
• Familiarity with Client Account Services and/or Custody processes