As an Associate in the Employee Experience (EX) Virtual Agent team, you will work closely with the Product Portfolio Operations Director and a team of product and product operations managers to support the development and operation of automated systems that ingest employee feedback and performance data. Your work will help promote meaningful outcomes and continuous improvement for the JPMC Assistant, ensuring it evolves and improves with each interaction. We’re seeking a proactive, detail-oriented team member who is eager to learn, contribute, and grow in a fast-paced environment. You will collaborate with diverse partners across the firm, support daily operations, and help maintain critical infrastructure for our AI-powered employee assistant.

Job Responsibilities

• Support the development and maintenance of automated systems for labeling, triaging, and fine-tuning interaction data to optimize the JPMC Assistant.
• Assist in preparing daily incident reports and real-time scorecards to provide visibility into system health and performance.
• Help deliver actionable usage analytics and self-service triage tools for product and support teams.
• Monitor conversations for compliance, escalating potential deviations from firm risk and control standards.
• Contribute to a culture of data-driven decision-making and continuous improvement within the team.
• Collaborate with the product director and team to help communicate and execute the vision for the OE.
• Take a hands-on approach—actively participating in team tasks and supporting operational initiatives.

Required Qualifications, Capabilities, and Skills

• Experience or equivalent expertise in product management (technical or data focused), data operations, operations automation, analytics, or data science.
• Experience supporting operational effectiveness and portfolio management initiatives.
• Ability to work effectively in multidisciplinary teams and contribute to cross-functional collaboration.
• Strong problem-solving skills and ability to adapt in fast-paced, ambiguous environments.
• Excellent communication and relationship-building skills, with the ability to engage stakeholders at various levels.
• Self-starter mentality with a willingness to “roll up sleeves” and contribute to team goals.
• Strong organizational skills and attention to detail.

Preferred Skills:

• Technical proficiency in data analytics, automation, or system monitoring tools is preferred.
• Exposure to building or operating automated systems or platforms is a plus.