Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase – to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the centre. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.

As a Control Manager, you will be responsible for the hands on delivery and implementation of Firm wide Programs within the International Consumer Business Globally and Chief Strategy & Growth Office initiatives

The Role

You'll be part of an agile, future focused, and collaborative team. On any day of the week, you might assess the operational strengths and vulnerabilities involved in a recent acquisition, design enhancements to our business platform to support new and existing products, develop an advanced technology solution built with machine learning to drive process improvement, or proactively identify and respond to high profile issues or emerging risks of utmost importance to senior managers. In Control Management you are exposed to a stimulating and rewarding environment, where a wide range of investment and banking activities require engagement with cross-disciplinary teams to build creative solutions. Our people-first culture underpins everything that we do. Here, you’ll have the opportunity to grow your career, master new skills for the future, and join a diverse, inclusive community of professionals that embrace teamwork and innovation.

Job responsibilities

• Control and Operational Risk Evaluation Framework: Manage the Control and Operational Risk Evaluation (CORE) program. Focusing on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.
• Operational Risk Management: Partner effectively with colleagues across the firm’s, Business, Legal, Compliance, Risk, Audit, and Technology functions to drive consistent and rigorous operational risk practices and control programs, including risk mitigation, key risk indicators, control design, and performance evaluations.
• Firmwide Programs: Manage key Firmwide initiatives including but not limited to Marketing and Customer Experience across International Consumer Bank Globally and for Firm’s Strategy & Growth Office (SGO). Constantly assessing the effectiveness of governance relative to established programs, business processes, and the direction the firm is taking.
• Regulatory Engagements: Support global regulatory interactions/relationships/exams and subsequent Matter Requiring Actions (MRA) for International Consumer Bank Globally including but not limited to Marketing and Customer Experience.
• Policy and Standards compliance: Monitor operational practices in compliance with relevant risk standards, policies, and regulations to maintain an effective control environment. Responsible for portfolio of key metrics to inform on the health of the operational risk and control environment.
• Training and Other Control Initiatives: Manage projects and initiatives relating to risk and controls
• Identify, assess, advise, and drive strategic solutions to increase efficiency, create a more resilient operating environment and ensure effectiveness of key controls.

Required Qualifications, Capabilities and Skills

• Experience in, or working with, Audit / Controls/ Operational Risk Management at a large, financial organization. Knowledge of Marketing, Customer Experience, Open Banking and Change Management processes is a big plus.
• Experience across conducting Risk and Control Self-Assessment reviews and management of operational risk issues, with new product launches and/or product change.
• Excellent organizational and project management skills; able to manage competing priorities under tight deadlines
• Proficient Microsoft Office skills, including Power Point and Excel; Jira and Confluence

Preferred Qualifications, Capabilities and Skills

• Strong attention to detail, control mindset and business analysis skills
• Professional maturity and confidence in expressing a point of view with senior management
• Great communication skills, including active listening and the ability to capture and deliver key takeaways.

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