Do you want to work in a dynamic, fast paced, customer and colleague centric environment? Are you customer obsessed and have a desire to support customers with their financial needs? Are you passionate about self-development and learning new skills? Do you have the drive and enthusiasm to communicate with our customers using various channels? Are you focused on getting it right first time for customers? Can you think ‘outside of the box’ and enjoy problem resolution?

If you’ve answered yes to the above and want a new challenge then we want you!

As a KYC Specialist in our Financial Crime team, you will be responsible for performing end to end reviews of KYC profiles to ensure compliance with corporate and local regulatory standards for new clients, incremental new business, periodic reviews, and remediation of existing relationships.

In this role you will be responsible for the timely review of Chase UK Banking customers identified as needing KYC due diligence and/or AML/KYC LOB Escalations. The reviews require the KYC Analyst to critically analyse customer profiles to make a risk decision, based upon KYC/AML standards. The KYC Analyst will write reviews, using their ability to critically think and evaluate information, documenting their analysis and determining if the customer meets KYC standards. Emphasis of this role is placed on critical thinking, accuracy, and ability to identify, assess, and justify risk review decisions and whilst exhibiting the highest standards of customer service to our line of business partners and customers

Job Responsibilities

• Perform end to end review of KYC profiles, ensuring that the KYC records adhere to local and firmwide for KYC and regulatory requirements
• Maintain a globally agreed quality pass rate for records sampled by the Quality Assurance Team
• Manage personal workload and priority items, and ensure timely escalation of key risks/issues to management
• Perform client outreach and manage the relationship with the clients
• Keep informed of and apply any changes to processes, procedures and regulatory change
• Develop strong partnerships with key stakeholders, proactively build and maintain relationships across the firm
• Identify and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives

Preferred qualifications, capabilities & skills

• Banking/Financial experience - UK Banking Risk/Fraud experience
• Experience in a KYC role - Analyse transaction activity against KYC standards
• Experience with Anti-Money Laundering
• Utilise all available tools to verify consumer purpose and legitimacy
• Accurately document the research and analysis conclusion to KYC standards
• Use own judgement – knowing when to escalate customers who do not meet KYC standards
• Ability to research and understand various customer documentation & consumer transactions using various customer platforms
• Demonstrates ability to identify, analyse, plan, prioritise, and problem solve, providing and executing viable solutions
• Demonstrate an Independent decision-making ability, and strong analytical skills
• Ability to identify risk and provide process improvement suggestions
• Ability to manage a heavy workload in various stages of completion with minimal supervision

• Digitally Savvy across different medians

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