Payments - Kinexys Digital Assets - Client Success Associate / Vice President
J.P. Morgan
Kinexys Digital Assets is a pioneering multi-asset tokenization platform that enables clients to unlock untapped utility for their financial assets. Our team is strategically located across London, Hong Kong, Singapore, and New York. This role involves managing the onboarding of new applications and clients, alongside providing support and account management to existing clients.
As a Client Success professional in the Kinexys Digital Assets team you will focus on both our pipeline and live clients across current applications and those in development. This position requires a high-energy, self-directed, and collaborative individual. It offers a unique opportunity to work with a diverse set of stakeholders within the organization, including Application Teams, Product, Operations, Engineering, and Legal. You will be part of a start-up-like environment within a leading financial services company, where you can shape and transform the role as the business evolves.
Job Responsibilities
- Manage client interactions and relationships; oversee incoming client inquiries and collaborate with relevant stakeholders to address and fulfill requests.
- Oversee / manage a small but potentially growing team of Client Success professionals
- Build strong internal relationships to serve as a liaison between clients and various internal teams.
- Provide product demonstrations and training to clients, supporting teams during initial client activities to ensure successful outcomes.
- Coordinate and manage projects related to client needs and enhancements in collaboration with relevant teams.
- Support the development of standard operating procedures and processes for new applications, conduct regular business reviews, track client status, and ensure adherence to established processes for client onboarding and implementation.
- Develop processes for implementing innovative products, identify impacts across agreements, streamline client integration requirements, and ensure successful project launches.
- Gain a comprehensive understanding of product offerings and team capabilities to effectively address client inquiries and provide support.
- Design and develop operational models to enhance client success.
Required Qualifications, Skills, and Capabilities
- Bachelor’s degree or experience in a Bank/Fintech company
- Knowledge of Kinexys Digital Assets Platform and Products.
- Proven proficiency in managing complex projects and multiple tasks
Preferred qualifications, capabilities and skills
- Experience in an operations or onboarding role
- An interest in innovative technologies (specifically blockchain)
- Knowledge of Confluence, JIRA, and Salesforce
- Experience working with clients/stakeholders on a global scale
- Strong communication, writing and presentation skills
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Exciting opportunity in our Kinexys Digital Assets team as a Client Success professional.
