Technology Product Support - Senior Associate
J.P. Morgan
Join a team where your expertise ensures the stability and performance of business-critical applications. You will have the opportunity to advance your career, collaborate with talented professionals, and make a meaningful impact on our technology landscape. At JPMorgan Chase, you will develop your skills, drive process improvements, and help shape a culture of continuous learning. You will benefit from a dynamic environment that values innovation, ownership, and diverse perspectives. Discover how you can grow your career while making a difference.
As an Application Support Lead in our technology organization, you will ensure high availability and rapid issue resolution for multiple business-critical applications. You will work with us to manage incidents, oversee change processes, and optimize monitoring strategies. You will collaborate with cross-functional teams to deliver reliable solutions and drive operational excellence. You will be part of a team that values your insights and fosters professional growth. Together, we create solutions that support our business and enhance client experiences.
Job responsibilities
- Lead day-to-day support for multiple business-critical applications, ensuring high availability and rapid issue resolution.
- Act as the escalation point for complex incidents, coordinating cross-functional teams to restore service and minimize business impact.
- Oversee incident management, tracking, and root cause analysis for production issues and client outages.
- Manage and validate changes in production and disaster recovery environments, including active participation in the Change Advisory Board process.
- Liaise with Development, QA, Operations, and client support teams for release management and user query resolution.
- Design, maintain, and optimize monitoring dashboards using tools such as Splunk, Geneos, Grafana, Kibana, AppDynamics, Dynatrace, Control M, and Autosys.
- Create and refine alerting strategies to ensure actionable alerts and maintain manageable alert volumes.
- Generate and analyze service KPIs, stability, and performance reports.
- Recommend and implement process improvements to reduce manual intervention and recurring issues.
- Apply SRE principles to enhance reliability, scalability, and performance of supported applications.
Required qualifications, capabilities, and skills
- Extensive experience in application and production support for large-scale, mission-critical platforms.
- Strong hands-on skills in UNIX, SQL (Oracle, CockroachDB), Python, Shell scripting, and Java.
- Proficiency with monitoring and observability tools: Splunk, Geneos, Grafana, Kibana, AppDynamics, Dynatrace, Control M, Autosys.
- Experience with AWS infrastructure and cloud platform monitoring.
- Demonstrated ability to manage incidents, changes, and requests in a complex environment.
- Strong analytical, problem-solving, and communication skills.
- Ability to collaborate effectively with stakeholders across technology and business.
- AWS Certification.
- Prior experience in both Systems Engineering and Software Development.
- Experience building dashboards and automating operational processes.
Preferred qualifications, capabilities, and skills
- Knowledge of trade lifecycle and database support domains.
- Experience mentoring and guiding support analysts and engineers.
- Background in documenting and sharing best practices across teams.
- Experience leading initiatives to reduce operational toil and improve service levels.
- Familiarity with automating operational tasks for cloud-based environments.
- Ability to generate and analyze service KPIs and performance reports.
- Experience supporting PLM patching activities and maintaining production stability.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
JP Morgan Dublin are hiring an Application Support Lead/SRE to lead day to day support for multiple business critical applications.
