Wholesale KYC Operations Markets Middle Office - Vice President
J.P. Morgan
Operations
London, UK
Posted on Jan 15, 2026
We are seeking a dynamic and experienced Vice President to join our Know Your Customer Corporate and Investment Banking Markets Middle Office team.
As Markets Middle Office Vice President within the Wholesale Know Your Customer (KYC) Operations Markets Middle Office team you will be responsible for overseeing end-to-end KYC processes for our Markets business, driving operational excellence, and championing digital transformation initiatives. You will play a pivotal role in shaping the future of client onboarding and lifecycle management, leveraging advanced technologies and fostering strong relationships across internal and external stakeholders.
Job responsibilities
- Lead and manage the KYC team supporting CIB Markets, ensuring timely and accurate client onboarding, periodic reviews, and remediation activities.
- Oversee operational risk management, quality assurance, and compliance with regulatory requirements.
- Champion the adoption of AI, machine learning, and automation to enhance KYC processes and digital client journeys.
- Collaborate with technology teams to design and implement digital solutions that improve client experience and operational effectiveness.
- Monitor industry trends and emerging technologies to identify opportunities for innovation.
- Lead initiatives to streamline and digitize client onboarding and lifecycle management, ensuring a seamless and client-centric experience.
- Analyze client feedback and process data to identify pain points and implement targeted improvements
- Build and maintain strong relationships with front office, compliance, technology, and external partners.
- Act as a key point of contact for senior stakeholders, providing updates on KYC performance, risks, and strategic initiatives.
- Represent the Middle Office in governance forums, regulatory meetings, and industry events.
- Mentor and develop team members, fostering a culture of collaboration, innovation, and high performance.
Required qualifications, capabilities and skills
- Managerial experience in KYC, client onboarding, middle office or similar roles within financial services.
- Proven track record of leading teams and managing complex operational processes.
- Demonstrated experience in implementing AI, machine learning, or automation solutions in a financial services environment.
- Experience in designing and optimizing digital client journeys.
- Strong understanding of KYC regulations, operational risk, and compliance requirements.
- Familiarity with AI/ML technologies, digital platforms, and data analytics tools.
- Proficiency in project management and process improvement methodologies (e.g., Lean, Six Sigma).
- Experience in managing senior client and regulatory relationships.
- Exceptional stakeholder management and communication skills, with the ability to influence and collaborate across functions.\
- Strategic thinker with a passion for innovation and digital transformation.
- Strong problem-solving skills and attention to detail.
Preferred qualifications, capabilities and skills
- Experience in Corporate and Investment Banking (CIB) Markets
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Enhance client relationships by providing comprehensive investment banking solutions and strategic financial advice.
