Trader Voice Product Director
J.P. Morgan
Join us and make a direct impact on how our global trading teams collaborate and communicate. You’ll lead the development of cutting-edge trader voice technologies, leveraging AI/ML and building management data to enhance meeting experiences. We offer a people-oriented culture focused on user experience, engineering excellence, and continuous improvement. Your expertise will help us push product boundaries and deliver solutions that delight our customers. At JPMorganChase, you’ll find opportunities for growth, learning, and meaningful work.
As a Trader Voice Product Director at JPMorganChase within the Enterprise Communications Platforms Product Line, you will be responsible for our world-class trader voice products, and drive the end-to-end success of trader voice products across our multiple global trading floors and groups. You will translate customer needs into prioritized product backlog items, monitor engagement and satisfaction, and manage stakeholder expectations. You’ll work with diverse teams in New York, New Jersey, London, Hong Kong, and Hyderabad, fostering innovation in a complex hybrid and digital environment. Your leadership will shape the vision, strategy, and delivery of impactful collaboration solutions. You’ll use AI/ML and build management data to improve the meeting experience by personalizing the environment and making the in-room participants more accessible to the remote audience which is especially important in our complex hybrid working and digital environment.
The Collaboration and Communication Product Line at JP Morgan Chase is responsible for engineering, developing, and supporting modern enterprise-wide solutions that allow our global workforce of over 300,000 employees to effectively collaborate and communicate internally and with our global client base. Our global scale presents a great opportunity to drive the innovation that will continue to fundamentally transform the way we work.
Job responsibilities:
- Define and communicate product vision and strategy aligned with customer goals
- Conduct market research and track industry developments in productivity, collaboration, and AI/ML solutions
- Identify market needs and interface with technology customers to define product scope and positioning
- Manage product business metrics, including cost, features, risk posture, and reliability
- Create and maintain product definition, roadmap, and customer-facing SLOs/SLAs
- Prioritize product backlog and maintain product vision
- Oversee go-to-market and strategic marketing plans
- Foster a safe environment for experimentation and fast learning cycles
- Manage senior stakeholder community and customer advisory boards
- Lead by example, advocating robust risk measures throughout the development lifecycle
Required qualifications, capabilities, and skills:
- Experience in technology product management and/or engineering roles within trading environments
- Success in delivering collaboration solutions to enterprise clients
- Ability to provide roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions
- Knowledge of technology standards, industry trends, and emerging technologies
- Understanding of software development methodologies and practices (SDLC, Agile, Scrum)
- Strong written and verbal communication skills for senior management and customer interactions
- Experience building cohesive partnerships with key stakeholders
- Strong interpersonal skills for managing relationships with diverse partners and stakeholders
- Experience writing technical stories in JIRA/confluence using industry standard notations
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Drive innovation and lead world-class trader voice products, shaping collaboration and communication for global trading teams.
