Account Supervisor, Chase Travel
J.P. Morgan
Shape the future of travel with us—make your mark delivering seamless, premium experiences for our clients. Be at the heart of an agile, high‑performing team that values innovation, collaboration, and career growth. Bring your expertise to elevate service quality, accelerate problem resolution, and drive operational excellence.
As an Account Supervisor in Chase Travel, you will coordinate complex travel logistics and lead issue resolution to deliver outstanding client experiences in the UK. You partner with clients and internal teams to streamline processes using industry technology and ensure tailored, policy‑aligned solutions. You coach and mentor advisors to raise quality and efficiency while fostering a culture of continuous improvement. You communicate clearly and proactively to strengthen relationships and uphold high service standards
Job responsibilities
- Coordinate and fulfill end‑to‑end travel bookings that align with client needs and policies
- Utilize travel management tools (e.g., GDS) to streamline booking, ticketing, and itinerary management
- Serve as the final escalation point to diagnose and resolve complex travel issues promptly
- Maintain strong client relationships and provide tailored solutions that enhance the travel experience
- Monitor and analyze itinerary and service quality metrics to drive continuous improvement
- Coach and mentor junior advisors, modeling best practices and elevating team performance
Required qualifications, capabilities, and skills
- Three years of people‑manager experience, including coaching and performance development
- Extensive experience in travel management, including strong knowledge of travel policies and procedures
- Demonstrated proficiency with travel management technology and GDS for booking, ticketing, and itineraries
- Proven ability to manage client relationships, anticipate needs, and deliver tailored solutions
- Effective analytical skills to systematically evaluate and resolve travel‑related issues
- Strong written and verbal communication skills to convey clear, concise updates and recommendations
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people — all in service of Chase's core mission to help customers make the most of their money.
For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.
Lead and coordinate travel bookings, resolve complex issues, and deliver exceptional client experiences through expert travel management
