Securities Services - Client Service Manager - Associate
J.P. Morgan
Customer Service
bournemouth, uk
Are you ready to make a meaningful impact in client service? At J.P. Morgan, you will join a collaborative team dedicated to supporting institutional clients and driving excellence in Securities Services. You will have the opportunity to grow your career, develop your skills, and contribute to a culture that values innovation and continuous improvement. Experience a dynamic environment where your ideas matter and your success is celebrated.
As a Client Service Manager – Associate within Securities Services, you will support a diverse book of clients and work closely with senior team members to ensure ongoing satisfaction. You will help manage governance of products and services, drive client initiatives, and foster strong relationships. You will be part of a team that values collaboration, inclusivity, and professional growth, empowering you to make a difference every day.
Job responsibilities
- Build and maintain relationships with clients to ensure ongoing satisfaction.
- Respond promptly to client enquiries across all products and manage escalations.
- Support governance processes, including measurement and monitoring of service levels using KPIs and RAG ratings.
- Utilize proprietary CRM tools to capture feedback, generate call reports, and track actions to closure.
- Prepare for periodic client relationship reviews.
- Ensure accurate billing and timely payments.
- Prioritize and help bring global initiatives and ad-hoc projects to closure.
- Coordinate client training on proprietary J.P. Morgan technology.
- Ensure compliance with company policies and procedures.
Required qualifications, capabilities, and skills
- Extensive experience at a financial services organization focused on servicing institutional clients.
- Strong knowledge of Global Custody and Fund Services (Traditional, Hedge, or Private).
- Collaborative team player with the ability to share ideas.
- Client satisfaction driven with strong client-facing skills.
- Excellent presentation and communication skills.
- Proven ability to drive client change across products to completion.
- Strong follow-up skills and ability to drive items to closure.
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Effective at prioritizing, multi-tasking, and working well with minimal supervision.
Preferred qualifications, capabilities, and skills
- Ability to thrive in an evolving environment.
- Drive for continuous improvement.
- Strong internal network.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Join us as a Client Service Manager, delivering exceptional service and driving client satisfaction in Securities Services.
