Recruitment Delivery Lead, Customer Operations - EMEA
J.P. Morgan
Operations, Customer Service
midlothian, uk
Posted on Apr 17, 2026
The Recruitment Delivery Lead role sits within the Firmwide Operations Recruiting organisation and is responsible for the delivery of end‑to‑end recruitment for International Consumer Bank (ICB) Customer Operations hiring across EMEA, reporting to the Firmwide Operations Recruitment EMEA Regional Lead.
As a Recruitment Delivery Lead, Customer Operations in the Firmwide Operations Recruiting team, you will lead recruitment delivery teams aligned to ICB Operations, ensuring effective execution of recruitment strategies, strong stakeholder partnership, and a consistently high standard of candidate and hiring manager experience.
The role requires an experienced recruitment leader with the ability to operate in a fast‑paced, global, matrixed environment, combining hands‑on delivery leadership with strong people management and operational discipline.
Job Responsibilities
- Own and deliver end‑to‑end recruitment activity for Chase & J.P. Morgan Private Investments (JPMPI) Operations roles across EMEA, including high‑volume, specialist, and leadership hiring.
- Execute recruitment strategies in line with the Firmwide Operations segmented recruiting model, ensuring consistency, quality, and efficiency of delivery.
- Ensure excellence in candidate and hiring manager experience, proactively identifying and addressing delivery risks and service issues.
- Drive effective direct sourcing strategies, partnering with sourcing and attraction teams to build sustainable talent pipelines.
- Lead, coach, and develop a team of recruiters and/or recruitment managers, providing day‑to‑day guidance, performance management, and development support.
- Build and maintain a high‑performing recruitment team, aligned to firm values and inclusive hiring principles.
- Act as a trusted advisor to senior business leaders, hiring managers, and HR Business Partners; provide consultative support on complex hiring needs, market insights, and delivery solutions.
- Ensure recruitment delivery operates in line with firmwide risk, control, and compliance requirements, including adherence to local employment regulations across EMEA.
- Use recruiting metrics and insights to manage capacity, demand, and performance, driving continuous improvement in delivery outcomes.
- Support the implementation and adoption of recruitment process automation and technology, improving efficiency and scalability.
- Participate in regional and firmwide recruitment projects and initiatives as required.
Required Qualifications, Capabilities and Skills
- Significant experience leading in‑house recruitment teams across multiple locations within a large, complex organisation.
- Proven experience delivering high‑volume and specialist recruitment in a fast‑paced, operational environment.
- Strong people leadership skills, including coaching, development, and performance management.
- Demonstrated ability to manage and influence senior stakeholders across multiple business lines.
- Strong recruitment subject‑matter expertise across the full recruitment lifecycle.
- Excellent communication, influencing, negotiation, and presentation skills.
- Strong attention to detail, judgement, and operational discipline.
Preferred Qualifications, Capabilities and Skills
- Experience recruiting across multiple international jurisdictions, with awareness of regional employment regulations.
- Experience operating within a segmented or enterprise recruiting model.
- Exposure to recruitment transformation, automation, or large‑scale hiring programmes.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
Exciting opportunity to join as a Recruitment Delivery Lead, Customer Operations aligned to Chase Operations hiring.
