Payments Operations Business Resiliency Associate
J.P. Morgan
Operations
bournemouth, uk
Posted on Apr 24, 2026
Shape the future of payments - drive stability, minimize disruption, and power global operations.
As a Payments Operations Business Resiliency Associate Senior Associate in Business Resiliency team, you will join a team responsible for the end-to-end delivery of resiliency for Payments Operations and Payments Essential Services. This role is key to ensuring that the business can withstand and recover from disruptions, minimizing the impact to customers, the firm, market integrity, and financial stability. You will closely collaborate across various teams to ensure adherence to firmwide resiliency standards and regulations, and promote best practices within the Payments Operations.
Job Responsibilities
- Ensure standardization and consistency across Payments Operations and Payments Operations Business resulting from changes in regulatory requirements or Firmwide led changes
- Partner with Plan Managers and Essential Service Managers to ensure material changes, concerns raised are closed on time and plans and Essential Services Summaries are approved on/before deadlines
- Collaborate with plan managers to implement testing requirements, acting as a consultant across the following areas: staff, sites, CPOF (critical points of failure) assets, third parties, applications, and simulations.
- Design and execute simulation exercises to test the resilience of critical business processes, systems, and teams
- Conduct comprehensive quality control checks on all plans and Essential Services by critically evaluating the appropriateness of the content in resiliency plans to enhance their effectiveness.
- Ensure test events are documented in ERMA and closed out effectively with conclusion records, and concerns are tracked to remediation in accordance with required deadlines.
- Drive Business Resiliency agenda for CIB Payments and Cross LOBs globally. Proactively manage resiliency risks to incorporate appropriate mitigations and controls
- Support in responding to any crisis event effectively and completing after action review report. Develop a cohesive and effective partnership with business and operations
- Lead / Contribute to various process improvement resiliency initiatives across the Globe/ Region/ Location.
- Support in preparation for Regulatory exams / Audits and maintain Governance and Control over the hygiene metrics of the functions within the Payments Operations organization
-
Schedule and lead monthly governance forums to highlight upcoming deliverables and asks around resiliency and create accountability for the hygiene metrics
Required qualifications, capabilities, and skills:
- Equivalent experience in financial services operations
- Successful track record of delivering results, working to deadlines, with accountability and responsibility for independent workload
- Demonstrated controls awareness through experience in operations
- Detail oriented with the ability to work both as a part of a team and independently
- Demonstrated ability to effectively communicate to multiple levels of management
- Strong analytical skills with proven ability to analyse results and provide valuable insights
- Strong time management and multitasking ability
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Preferred qualifications, capabilities, and skills:
- Business Resiliency, Operational & Crisis Management, Payment operations experience preferred
- Experience in an investment banking Resiliency, Regulatory, Compliance or Operational team is desirable
- Integrate artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Shape the future of payments—drive stability, minimize disruption, and power global operations.
