Fixed Income, Currencies and Commodities Electronic Trading Client Service Analyst/Associate
J.P. Morgan
IT, Customer Service
London, UK
Be at the center of electronic trading where speed, accuracy, and client experience matter. You will support user onboarding, help resolve day-to-day platform queries, and develop a strong foundation in electronic trading workflows and controls.
As a Fixed Income, Currencies and Commodities Electronic Trading Client Service Analyst/Associate in Fixed Income, Currencies and Commodities Electronic Trading Client Service, you will support Private Bank electronic trading users on proprietary and multi-dealer platforms operating 24/5.5. You will assist with user enablement and training, support entitlements and limit setups with partner teams, and help triage and track client issues through resolution. Your work helps maintain a strong client experience while supporting risk and control standards.
Job responsibilities
- Support onboarding and enablement for Private Bank users on the proprietary Execute electronic trading application
- Assist with enablement requests, including collecting required information, coordinating entitlements, and supporting limit setup processes
- Partner with electronic trading Sales and internal teams to help ensure new user setups are completed accurately and on time
- Respond to client and internal stakeholder queries, providing timely updates and following established procedures
- Triage basic platform/workflow issues, gather evidence (logs, screenshots, timestamps), and route to the appropriate teams for resolution
- Track incidents and requests to closure, ensuring actions and outcomes are documented clearly
- Escalate issues and potential control concerns to senior team members promptly when identified
- Contribute to upkeep of FAQs, training materials, and runbooks based on recurring questions and issues
Required qualifications, capabilities, and skills
- Strong client service mindset in a fast-paced, time-sensitive environment
- Interest in electronic trading, markets, and learning complex workflows quickly
- Strong attention to detail and diligence when processing enablement and access requests
- Clear written and verbal communication skills with internal stakeholders and clients
- Ability to prioritize tasks, manage deadlines, and remain organized under pressure
- Analytical approach to problem-solving and willingness to ask questions when uncertain
- Strong teamwork and interpersonal skills
Preferred qualifications, capabilities, and skills
- Exposure to electronic trading platforms or client service/support roles in financial services
- Familiarity with access management concepts (entitlements) and/or basic limit setup concepts
- Basic knowledge of Foreign Exchange and/or Commodities products
- Experience working with incident tracking tools and documenting issues clearly
- Interest in training/enablement and creating simple user guidance materials
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Build client enablement skills while supporting Private Bank electronic trading users on the Execute platform.
