Client Services Senior Associate
Customer Service · Full-time
bournemouth, uk
Posted on Oct 14, 2026
Are you experienced within financial service and are passionate about risk management? Then you found the right position for you!
As a Client Services Senior Associate within the Payments Client Service team, you will support the EMEA/APAC Payments Client Service Advocacy & Governance agenda, with a primary focus on building and maturing a process mapping framework for critical and regulatory Client Service processes. You will partner closely with Client Service, Operations, Compliance/Legal, and Control Management to document end-to-end processes, identify control points, support risk transparency, and strengthen audit/exam readiness.
Job responsibilities
- Build and maintain end-to-end process maps for critical and regulatory Client Service processes, including interfaces with outsourced and dependent services (e.g., Payments Operations, Complaints Management).
- Develop and embed a consistent process mapping approach (standards, naming conventions, versioning, RACI/ownership, control points, evidence requirements).
- Use process maps to highlight risks, handoffs, failure points, and control gaps; partner with stakeholders to validate and improve accuracy.
- Support a sustainable “process inventory” and mapping cadence (updates aligned to change, incidents, audit feedback, regulatory needs).
- Partner with Client Service and to support root cause analysis and identify opportunities to improve processes and controls.
- Assist with tracking actions/deliverables to closure to ensure an effective, well-managed risk environment.
- Contribute to monthly governance content (process/control updates, themes, key metrics, escalations where required).
- Help develop and maintain materials to support audit/exam engagement (process narratives, supporting documentation, evidence libraries).
- Contribute to Client Service introduction materials and structured packs that explain process/control coverage clearly to reviewers.
- Analyze available data to produce meaningful management information that supports governance, process effectiveness, control health, and trend/thematic analysis.
- Support creation of concise summaries and executive-ready materials, with clear conclusions and recommended actions.
Required qualifications, capabilities, and skills
- Demonstrated experience in a banking/financial services environment in an operations, client service, governance, or controls-adjacent role.
- Strong analytical and logical mindset; able to break down complex processes, identify key risks/controls, and form clear conclusions.
- Proven experience building process maps and process documentation with strong attention to detail and quality standards.
- Strong written and verbal communication skills; comfortable engaging with stakeholders to validate facts and drive alignment.
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Strong organizational skills and ability to manage multiple priorities while meeting deadlines.
Preferred qualifications, capabilities, and skills
- Experience mapping critical and/or regulatory processes and linking process steps to risks, controls, and evidence.
- Experience with Signavio process mapping tool.
- Familiarity with data visualization / automation tools (e.g., Tableau, Alteryx, Xceptor).
- Experience supporting audit/exam readiness or governance routines (materials, evidence gathering, responses).
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Are you experienced within financial service and are passionate about risk management? Then you found the right position for you!
