Program Manager, Integrity Operations
Meta
Operations
Dublin, Ireland · Dublin, Ireland · Ireland
Posted on Jun 23, 2025
Program Manager, Integrity Operations
Dublin, Ireland • London, UK • Full Time
Meta
Global Operations
Operations
Integrity Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are passionate about solving people’s issues, and are advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. We are seeking an experienced self-starter who wants to work on mitigating real world harm and protecting our community to join the Product, Services, and Information (PSI) Integrity Operations Team. We count on program managers to deliver both qualitative and quantitative insight into user behavior in order to drive prevention and detection solutions at scale. By working cross-functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale. And by focusing on decision quality, we ensure that we are held accountable for our actions. This role will work closely with partners across Product, Engineering, Policy, and other Meta teams to drive operational projects in a fast paced and data driven environment.
Program Manager, Integrity Operations Responsibilities
- Own, develop, execute and manage integrity support strategies for Meta’s integrity products with Product, Engineering, Operations and Policy teams
- Analyze data, identify trends for harm on the platform and provide recommendations for process, policy, and product improvements to develop or improve scalable solutions
- Develop, maintain and continually improve human review workflows. Track and analyze key operational metrics and ensure KPIs/service goals are met
- Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real-world threats
- Work with vendor facing teams to develop, support and improve scaled review processes supporting Meta’s global user base
- Use strategic thinking and problem solving skills to identify, set strategy for, and resolve large and complex business problems
Minimum Qualifications
- 4+ years of experience working in Business Operations, Management Consulting, Project Management or equivalent Product-focused teams
- 4+ years of project/program management experience driving end to end initiatives
- 4+ years of experience analyzing large datasets in SQL, Google Sheets or similar tools
- Experience autonomously leading process improvement projects across a dynamic and cross-functional landscape
- Experience working in, communicating with, and leading global cross-functional project teams
- Demonstrated experience navigating ambiguity and achieving outcomes in fast paced environments
- Can work in an environment with potentially graphic and objectionable content
Preferred Qualifications
- Experience working in Integrity or Trust & Safety organizations
- Experience working with data visualization tools (e.g. Tableau)
- 1+ years experience using Structured Query Language (SQL) and/or similar programming language to perform advanced analysis
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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