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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a passionate and customer-obsessed Outbound Product Manager to drive the success of Autonomous Implementation within ServiceNow Impact. This role is ideal for someone who thrives at the intersection of product strategy, customer experience, and go-to-market execution. You’ll work closely with cross-functional teams to ensure our customers realize value faster through intelligent, automated onboarding and implementation experiences.

Key Responsibilities:

• Go-to-Market Execution: Partner with Product Management, Engineering, Marketing, and Customer Success to define and execute GTM strategies for Autonomous Implementation capabilities.
• Enablement & Messaging: Develop compelling product positioning, messaging, and enablement materials for internal teams and external stakeholders.
• Launch Readiness: Drive product launch planning and execution, ensuring readiness across sales, partners, and customer success teams.
• Adoption & Value Realization: Define and track key metrics to measure adoption, usage, and customer outcomes. Partner with analytics and field teams to identify opportunities to improve time-to-value.
• Customer Advocacy & Insights: Represent the voice of the customer across personas (e.g., Admins, Implementers, Impact Champions), gathering insights to inform product strategy and roadmap.
• Cross-functional Collaboration: Act as a connective tissue between product, engineering, and field teams to ensure alignment on priorities and execution.

What You Bring:

• 4-8 years of experience in product management, product marketing, or customer success in enterprise SaaS.
• Strong understanding of customer onboarding, implementation, and value realization journeys.
• Experience working with AI/ML-driven automation or workflow technologies is a plus.
• Excellent communication and storytelling skills, with the ability to tailor messages to technical and non-technical audiences.
• Proven ability to influence cross-functional teams without direct authority.
• Passion for solving customer problems and driving measurable outcomes

Qualifications

• Bachelor’s degree required; an MBA is a plus.
• 4-8 years of product management experience in SaaS or enterprise software, with a focus on service and/or customer success products.
• Demonstrated ability in developing and executing global customer and product programs.
• Deep understanding of structured customer engagement and product lifecycle processes.
• Strong ServiceNow platform knowledge is essential.
• Excellent analytical, problem-solving, and communication skills with a knack for resolving conflicts and fostering collaboration.
• Passion for enabling product teams and customers to succeed and for building measurable success metrics and business cases.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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